Our Customer Service Philosophy
The foundation of Atlas Plumbing is rooted in our team of expert technicians. We equip our technicians with state-of-the-art equipment and the knowledge to provide each customer with a personalized customer service experience.
We realize that plumbing issues can become an overwhelming, unwelcomed expense. We are committed to providing endless support and communication throughout the entire repair and job completion.
Our customer service satisfaction philosophy is based on communication which begins with you being able to contact an Atlas Team Member any time of the day, ready to answer all of your questions or concerns. As our customer, we only ask for a small window of time to arrive, we don’t want our valued customers waiting around for us so we always extend a courtesy call when we are on our way and our technicians will arrive fully prepared.
We take pride in our upfront and transparent communications with our customers. We stand behind our work and warranty our labor on all work performed for 1 year.
We focus only on the plumbing problem you called us about. We are not high pressure sales people. We are simply plumbers here to relieve you of stressful plumbing issues.
We want every customer to be happy and living comfortably in a home free of any plumbing worries.
Let us take care of your home!
At last a plumber… not a salesman!
Meet the Owners
Robert John Ray (Bob)
Owner, Master Plumber, and the Man Behind Atlas Plumbing, Bob started his career at the young age of 15 for “Ray Plumbing” as a mentee of his father, “Master Plumber License #8”.
In the beginning it was just Bob and his truck. Through hard work and determination, the company grew along with Bob’s family. The family living room served as the company’s office. Pre-shifts occurred in the morning, while his four kids ate breakfast before school. Occasionally, Bob’s kids would tag along on jobs to spend time with their father.
Throughout his career Bob operated Atlas Plumbing while working various full-time jobs. Bob’s full-time roles included: Lead Plumber at the Mirage Hotel and Casino, Plumbing Shift Manager at the Golden Nugget and a Plumbing & Mechanical Inspector for the City of Las Vegas.
Bob built Atlas Plumbing “One customer at a time, one referral at a time.”
“I knew if I did my very best by every customer with genuine integrity in all of my work, the word would get out about ‘Atlas’ and everything would work out. Honesty goes a long way in this industry.”
Rod Ray (Bob’s Oldest Son)
Following in his father’s footsteps, Rod started his plumbing career at the early age of 15. He would ride along on service calls, assisting his father while learning the trade. Rod earned his journeyman license in 2001. In addition, he is a certified Rinnai and Noriotz tankless water expert and a certified Wirsbo and gas type piping expert.
Continuing education is a priority for Rod. He ensures that the Atlas Team is current with all codes and regulations. We utilize the newest technical equipment and the latest styles in plumbing fixtures.
Rod became a partner of Atlas Plumbing in 2011. In the words of his father Bob, “Rod is one of the best plumbers I have worked beside. He makes me very proud.”
“I am humbled and grateful to follow in my father’s footsteps. He gave up so much in life to pave the way for my sister and me.”
Rod started his family early in life and is on his 18th year of marriage. He has a lovely wife and is the proud father of 5 kids, including twins.
Sunshine Ray (Bob’s Oldest Daughter)
Growing up, Sunshine would ride along with her father on service calls just to spend time with him. After graduating from UNLV in 2004 with a Bachelor degree in Business Marketing, she pursued her Business Broker and Real Estate Broker/Salesperson license.
In early 2015, Sunshine was approached by her family to join the Atlas team to develop a marketing campaign and assist in office business. According to her father Bob, “My daughter is one of the hardest workers I know.”
“I never realized how hard my father worked for us to have such a wonderful childhood until I started working for his company. We can only hope to make my father as proud of us as we have always been of him.”
Have questions or want to schedule and appointment?
Let us assist you in all your plumbing needs!